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Latest News

Flu Clinics

Flu vaccinations are now available to book. We also have walk-in clinics on Saturday 2nd November and Saturday 9th November at St Anne's Surgery. 

30th August 2019

Today (Friday 30th August 2019) was Dr Natalia Hutchings' last day with the practice.  Natalia has been with the practice for 11 years and will be sadly missed by staff and patients.  Dr Hutchings has left the practice to move to the North of England to be near her family.

Letter to patient on proposal to close William Street Surgery

you can email your prescription queries and requests to

Subscribe to our Patient Newsletter


Heron Group Practice


Are you interested in the service and clinics provided by the Heron Group Practice?

As a patient of the practice you are automatically part of the P.P.G. Would you like to become more involved by joining the committee?


The committee meets a minimum of five times a year during an afternoon for approximately two hours and consists of eight patients along with representatives of the practice. An election, if needed, would take place at the

AGM on 17th September 2019

The objectives of the group include being the practice sounding board for their new ideas, new services and building developments. Working together to help improve patient care.

Is this for you? To register your interest or

If you would like more information

then please leave your name, contact details (email, phone) along with a few words about yourself at reception addressed to

Theresa Campbell PPG Chairman

No later than 25thJuly 2019

The Patient Participation Group AGM is being held on Tuesday 17th September 2019 at 13:30 at Christ church Christian Centre in Herne Bay.


The Practice has received a guidance document from NHS England that has a list of actions that the practice has to undertake should the UK leave without a ratified deal - a 'no deal' exit.  This will ensure organisations are prepared for, and can manage, the risk associated with such a scenario.

What’s new? Proxy Access 

You are now able to use Patient Access as a proxy on behalf of your loved ones, and those you care for, to book appointments, order repeat prescriptions and, where appropriate, view and share medical records. It is up to the individual to decide if they want to give proxy access. If you wish to allow proxy access you will need to complete the Access to Online Services – Proxy Application form and bring to reception at the Surgery.

Questionnaire concerning our proposed new premises

As you may already be aware the Heron Medical Practice is consulting on the planned closure of the William Street Surgery and expanding services at St Anne’s Surgery and Beltinge and Reculver Surgery. We are working with a team of professionals to ensure that this proposal fully meets the needs of our patients and staff. As part of this work we would be grateful if you would complete this short questionnaire to provide us with some information about how you travel to your surgery now, and your thoughts about future services.

Bank holiday dates 2019

Tuesday 1st January - New Year
Friday 19th April - Good Friday
Monday 22nd April - Easter Monday
Monday 6th May - Early May bank holiday
Monday 27th May - Late May bank holiday
Monday 26th August - Summer bank holiday
Wednesday 25th December - Christmas day
Thursday 26th December - Boxing Day

Prescription Telephone Line

 We now have dedicated prescription lines at St Anne’s Surgery and Beltinge & Reculver Surgery. If you have a query regarding your medication, please contact our team on;

St Anne’s - 01227 287050

Beltinge & Reculver – 01227 376009

Merger with William Street Surgery and Hersden Surgery

We have now merged IT with William Street Surgery and Hersden Surgery and the overarching organisation for all four sites is now The Heron Medical Practice.

Online Services Change

We changed our clinical computer system in October 2017, under the new system, patients will have a choice of two different online services applications. My GP and Patient Access.

MY GP is a simple system for patients who just wish to book appointments.  All you need to do is download the App and as long as the mobile number you are using is the same as the mobile number you have registered with us, it will recognise you.

Patient Access is a more detailed App for those who also want access to their medical records.  For this you will be asked to confirm your identify by providing a selection of legal documents.

CQC Inspection Report

Click to view the full report from our CQC inspection in May 2018. We received an overall rating of 'Good', with 'Outstanding' in how responsive we are.

Text Messaging Service

We now offer a text message reminder service. In order for this to work correctly we must have your correct mobile number on file. Next time you visit the Surgery, please take the opportunity to check your details.

Find health help with NHS website and app

The NHS in Kent and Medway has a free website and app to help you find the right treatment, especially when you are not sure what to do or who to contact.

Whether you have a baby with a high temperature, a child who is being sick, a teenager who is feeling low or you have sprained your ankle and for many other health problems, the Health Help Now web app can guide you to the service that will help you best.

New features available on the Apple and Android versions include a health wallet, where users can make notes about symptoms or questions they may need to ask a GP, keep a list of health appointments and contacts, save favourite pages from Health Help Now and view other useful apps.

Health Help Now lists common symptoms for people of all ages and helps you find the best place for treatment for them in the local area. It shows the nearest services, whether they are open or closed, and provides a map of their location and directions.

Health Help Now also offers reliable health advice and links to other useful websites. Available at, it works on smartphones, tablets, and computers. To find the downloadable apps, just search Health Help Now at the Apple Store and the Android Google Play Store.

Why not download it to your device now so you have it to hand when you need it?

Reading Well Books on Prescription for dementia

The Reading Well Books on Prescription (BoP) for dementia scheme was launched nationally on Monday, 26 January by the Reading Agency. This is part of a national strategy to support the development of dementia-friendly communities and build understanding and awareness of the condition. It will also support people with dementia and their carers.

Further details about the scheme are available at 

On Line Booking

Have you registered for on-line booking? Read more by clicking here

CQC Intelligent Monitoring Results

CQC Intelligent Monitoring Report

Need Help with On-line services?

Please click here to access the Patient Services Help files.

Health News from the BBC and the NHS

BBC Health
NHS Choices Behind the Headlines
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website