This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.

Practice Policies

General Data Protection Regulations (GDPR) and how we use your information

General Data Protection Regulations (GDPR) is a new piece of legislation that supersedes the Data Protection Act 1998. The GDPR that came in to effect on 25th May 2018 is similar to the Data Protection Act (DPA) 1998 but it strengthens many of the DPA's principles

Our Keeping your information safe leaflet and our Privacy Notice explain why the GP Practice collects information about you, how that information may be used and they explain your patient rights.

GDPR Patient Privacy Notice

GDPR Patient Privacy Notice

Keeping your information safe patient leaflet

Keeping your information safe patient leaflet

Patients' Rights

Patients have the right and responsibility to fully participate in all decisions related to their health care.

  • An environment of mutual respect is essential to maintain a quality practice.
  • Patients have the right to communicate with health care providers in confidence.

In a health care system that protects patients' rights, it is reasonable to expect and encourage patients to assume reasonable responsibilities. Such responsibilities include:

  • Being involved in specific health care decisions.
  • Work collaboratively with health care providers in developing and carrying out agreed-upon treatment plans.
  • Disclose relevant information and clearly communicate wants and needs.
  • Use the surgeries internal complaint and appeal processes to address concerns that may arise.
  • Show respect for other patients and health workers.


If you have a complaint please put it in writing and address it to the Practice Manager - Clare Abbatt, Beltinge & Reculver Surgery, Herne Bay, Kent, CT6 6SR or email:


Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website