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We provide an advanced access appointments service. This means we provide clinical care in a range of ways, so you get better access to clinicians.  

We schedule most of our appointments so they are available on the day you ring the surgery. Therefore, in order to get the appointment most suited to your needs, it is better to ring early.  

You still have the option of booking appointments in advance.  

Our medical receptionists may ask you to give an indication of why you need to see the doctor. This is so you can have the most appropriate appointment.

William Street Surgery, Herne Bay

01227 740000

Hersden Surgery, Hersden

01227 710416                              

Telephone Advice

If you would like to speak to either a doctor or nurse, please leave brief details and your contact number with the receptionist and we will ring you back at a convenient time.

Our practice also offers telephone consultations if you do not need to be examined by the GP. Book these like a doctors appointment and you will be given the exact time the GP will call you for your consultation.


There are occasions when you may need an intimate examination by a doctor.  

Our practice is committed to putting patients at ease whenever possible and if you wish a chaperone to be present during your examination please do not hesitate to ask the doctor for one.

It may not be possible for such a chaperone to be provided immediately and you may have to return for the examination to be carried out at a mutually convenient time.

Trust is important in the relationship between general practitioners and patients and we would, at all times, wish you to feel able to ask for a chaperone, should you require it.

If you are aware that an intimate examination may be required, you can bring a relative/friend to act as a chaperone.


If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

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